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Yesterday β€” November 20th 2018Your RSS feeds

UPC Switzerland strengthens management team

By JΓΆrn Krieger

Switzerland’s largest cable operator UPC has started a programme to improve quality and drive customer satisfaction by improving the customer proposition and by simplifying and digitising the processes both in the consumer and business segments.

With the multi-year programme, which is backed by significant investments in products and systems, the Liberty Global subsidiary aims to strengthen its position in the competition with IPTV operators, in particular incumbent telco Swisscom, which has led to declining revenues.

Urs Reinhard has been appointed Chief Digital Officer, responsible for driving the digital transformation. In this newly created role, Reinhard will be responsible for accelerating the digital agenda and driving change across the whole organisation, moving UPC towards a truly agile and digital company. He was previously a partner with The Boston Consulting Group, led UPC’s strategy & M&A teams and for the last year was responsible for sales and customer operations.

Hélia Burgunder will join UPC as Chief Customer Officer. The last three years Burgunder has directed the sales department at Swiss telco Swisscom, including the shops network. The 48-year-old Swiss citizen will assume her new role in spring 2019. She will coordinate the customer-facing activities with a strong focus on sales and customer operations.

Stefan Fuchs has been appointed Chief Marketing Officer. In this new role he will oversee customer value proposition, experience and value management as well as products, content, business intelligence and brand & marcom. Fuchs joined UPC in September 2018 as Vice President Marketing. He has been part of the group for over ten years and held executive marketing positions at Unitymedia in Germany, Virgin Media in the UK as well as Liberty Global in Amsterdam.

UPC Switzerland strengthens management team

By JΓΆrn Krieger

Switzerland’s largest cable operator UPC has started a programme to improve quality and drive customer satisfaction by improving the customer proposition and by simplifying and digitising the processes both in the consumer and business segments.

With the multi-year programme, which is backed by significant investments in products and systems, the Liberty Global subsidiary aims to strengthen its position in the competition with IPTV operators, in particular incumbent telco Swisscom, which has led to declining revenues.

Urs Reinhard has been appointed Chief Digital Officer, responsible for driving the digital transformation. In this newly created role, Reinhard will be responsible for accelerating the digital agenda and driving change across the whole organisation, moving UPC towards a truly agile and digital company. He was previously a partner with The Boston Consulting Group, led UPC’s strategy & M&A teams and for the last year was responsible for sales and customer operations.

Hélia Burgunder will join UPC as Chief Customer Officer. The last three years Burgunder has directed the sales department at Swiss telco Swisscom, including the shops network. The 48-year-old Swiss citizen will assume her new role in spring 2019. She will coordinate the customer-facing activities with a strong focus on sales and customer operations.

Stefan Fuchs has been appointed Chief Marketing Officer. In this new role he will oversee customer value proposition, experience and value management as well as products, content, business intelligence and brand & marcom. Fuchs joined UPC in September 2018 as Vice President Marketing. He has been part of the group for over ten years and held executive marketing positions at Unitymedia in Germany, Virgin Media in the UK as well as Liberty Global in Amsterdam.

UPC Switzerland strengthens management team

By JΓΆrn Krieger

Switzerland’s largest cable operator UPC has started a programme to improve quality and drive customer satisfaction by improving the customer proposition and by simplifying and digitising the processes both in the consumer and business segments.

With the multi-year programme, which is backed by significant investments in products and systems, the Liberty Global subsidiary aims to strengthen its position in the competition with IPTV operators, in particular incumbent telco Swisscom, which has led to declining revenues.

Urs Reinhard has been appointed Chief Digital Officer, responsible for driving the digital transformation. In this newly created role, Reinhard will be responsible for accelerating the digital agenda and driving change across the whole organisation, moving UPC towards a truly agile and digital company. He was previously a partner with The Boston Consulting Group, led UPC’s strategy & M&A teams and for the last year was responsible for sales and customer operations.

Hélia Burgunder will join UPC as Chief Customer Officer. The last three years Burgunder has directed the sales department at Swiss telco Swisscom, including the shops network. The 48-year-old Swiss citizen will assume her new role in spring 2019. She will coordinate the customer-facing activities with a strong focus on sales and customer operations.

Stefan Fuchs has been appointed Chief Marketing Officer. In this new role he will oversee customer value proposition, experience and value management as well as products, content, business intelligence and brand & marcom. Fuchs joined UPC in September 2018 as Vice President Marketing. He has been part of the group for over ten years and held executive marketing positions at Unitymedia in Germany, Virgin Media in the UK as well as Liberty Global in Amsterdam.

For a Buck and Sometimes a Buzz, Brewers Are Putting Cannabis Into Cans

By JOSHUA M. BERNSTEIN

As laws relax on recreational use, marijuana derivatives — from THC to terpenes — are showing up in beers and nonalcoholic drinks.

Before yesterdayYour RSS feeds

law enforcement : Catching Killers by Matching Tiny Marks on Bullets

By IAN URBINA and GEORGE ETHEREDGE for THE NEW YORK TIMES

Once seen as crime scene detritus, bullets and ejected shell casings are now recognized as vital pieces of evidence.

Gun Control Groups Eclipse N.R.A. in Election Spending

By DANNY HAKIM and RACHEL SHOREY

The financial dominance of the National Rifle Association was topped by gun control groups that helped win the House for Democrats.

Parliament urges Council to start negotiating on next EU long-term budget

By Beatriz Rios

The European Parliament laid down funding priorities for the next long-term EU budget on Tuesday (13 November) and urged the Council to agree on a common position so that talks be completed before next May. But differences still remain about the level of member states' contributions.

France’s Mayors, Feeling the Pinch, Lead a Quiet Rebellion and Quit

By ADAM NOSSITER

More than 150 rural mayors have left this year, saying they feel abandoned by the state in the face of shrinking revenues, declining populations and reforms initiated by President Emmanuel Macron.

Country Music Will Talk About the Hurt, but Not the Politics

By ELIZABETH A. HARRIS

Once again, the Country Music Association Awards will follow a mass shooting of its fans, but talk about guns is unlikely to come up during the show.

California Is Already Tough on Guns. After a Mass Shooting, Some Wonder if It’s Enough

By TIM ARANGO and JENNIFER MEDINA

Gun control activists and politicians in the state were already weighing what more can be done, and whether existing measures could have prevented the killing.

Another Mass Shooting, but This Time House Democrats Promise Action

By EMILY COCHRANE and SHERYL GAY STOLBERG

The killing of 12 people in California came 24 hours after Democrats seized control of the House, leading to promises of a legislative response.

A Look at California Gun Laws, Among the Toughest in the Nation

By IAN URBINA

Thirty years ago, California became the first state to ban assault rifles. Here’s a look at its gun regulations, which have grown only stricter.

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